9/11 Memorial
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9/11 Memorial: Tours & Tickets

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What to see at the 9/11 Memorial

The 9/11 Memorial is a place where you can learn about the terrible events of September 11th, 2001, and reflect on what it means to you - either as an American, or as an international visitor. What are some of the points not to be missed?

Twin Reflecting Pools

Twin Reflecting Pools

Two one-acre pools, with biggest artificial waterfalls in North America, stand exactly where the Twin Towers were. The names of those who died are listed on the pool walls.

Facing Crisis: America Under Attack

Facing Crisis: America Under Attack

This film examines the day's events, compiling interviews with prominent figures such as George W. Bush. It runs daily every half hour, lasting for about a quarter of an hour.

Survivor Tree

Survivor Tree

This callery pear tree amazingly survived the downfall of the buildings. It was restored and is now a symbol of rebirth. Its seedlings are donated each year to communities in need.

Foundation Hall

Foundation Hall

This huge room contains one of the original, surviving walls of the World Trade Center as well as the Last Column, standing at 36 feet and decorated with recovered remnants.

Ground Zero Museum

Ground Zero Museum

The museum allows you to interact with artifacts and voice clips from September 11th.

Our insider tips

When should I go?

The outdoors parts are probably best experienced when the city is not covered in snow. Summer is of course tourist season, so note that it will be more crowded then.

How should I behave?

Be as quiet and respectful as possible, as some visitors - including those who knew victims - will want to use it as a place to quietly reflect.

Can I bring children?

The exhibitions may not be appropriate for children under the age of 10 - especially if they are liable to make a lot of noise.

Are there any special procedures before entering?

Security screening is mandatory before entry. Only bags measuring under 8 x 17 x 19 inches are permitted inside the memorial - larger bags can be stored.

Good to know

  • When should I visit?
    Open daily, 9:00 AM-8:00 PM
    Holiday hours may vary
  • Is it expensive?
    The memorial is free to visit, but the museum carries an entrance fee.
  • Will I need a guide?
    It will definitely help. Might be worth it to check out these best-selling tours.
  • How to get there
    The memorial is in Lower Manhattan and is easily reachable by foot from nearby hotels, or various subway stations.
  • Additional information

    • Not recommended for children under 10.

    • It is important to stay respectful during your visit.

What people are saying about 9/11 Memorial

Overall rating
4.6 / 5
based on 8,978 reviews

Very moving. Beautifully curated. Lots of information - too much to absorb. Lots and lots and lots of memorabilia, too much info about the building of the twin towers so you get a bit overloaded before you can get past the tragic event and then absorb anything by the time you get to the "why?" - the part about Al Quaeda. I would have liked to study that, but I was overloaded by then.

New York: 9/11 Memorial and Museum Entry Ticket Reviewed by

the museum and memorial are well done, glad I went. Took my adult daughter who was in 5th grade when it was happening. Was very interesting to hear her perspective on what she remembered about that day, and the impact of her it has on her life and development.

AMAZING. Do NOT be fooled by the space of this museum. It indeed is, the BIGGEST little museum. So much information. Engaging for all ages. Artifacts are all there! Actual glass, marble, etc. from the WTC. 12/10 experience!

Very well thought out and great history of what lead up to the tragedy and what happened after. Captured real stories and how people healed. Amazing artifacts recovered to view.

Very good, you got to see everything that was on the list. Jen was very chatty and funny. Must do if you don't have much time and want to see a lot.