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What people are saying about Aguas Calientes
Super easy experience, from start to finish. The agency took care of our tickets for both the entrance and the bus to MP, and the guide met us at hotel in the morning and went with us on the bus, it was all laid out perfect for us, even though we booked short term (I think 4 days prior to arrival, as we were unsure if we were going to be able to go w/the ever changing covid restrictions). Everything can be done electronically (tickets), either through email or Whatsapp, and communication from the agency was great, the guide was awesome!
The whole tour went fantastic without any glitches. All the Lima Tours personnel where very friendly, helpful, knowledgeable & went out of their way to ensure we understood the schedule & timing. Although pricey & a fairly long day the excursion was well worth it. I enjoyed the whole day right from leaving Cusco to returning there was lots to see. I especially enjoyed touring Machu Picchu. The sights & views were amazing & incredible! Also the train ride was relaxing, had many amazing views was overall great!
We picked up the train tickets at Ollantaytambo and were able to rescedule the return trip; got a privat guide at Aguas Calientes (we also speak the language.). In the morning we left our travel bag at the Hotel, but there are also lockers at the Park Entrance. The size of back packs does not seem to be stricly enforced. Having all the vouchers before the trip makes the experience so much smoother. The town does a great job of getting the visitors up and down the mountain.
Wonderful time. Guide was great and the Vistadome train was my favorite experience in all of Peru. However, the communication from the local tour company wasn’t superb. They never sent us information on how to contact them to get our tickets even though they said they would email. We had to call and figure out how to find them during their office hours which was slightly difficult. Other than that the company was safe and professional. Definitely recommend.
I’m glad we booked this experience rather than attempting to coordinate the bus/train/bus/entrance ticket and repeat on the return. It made for a much easier trip, and our guide at Machu Picchu was great. Only hiccup - we never received the lunch that was included in our reservation. Not sure what happened. We were dropped off in Aguas Calientes after Machu Picchu and had lunch on our own before catching the return train.