Easy to book through the app. Picked up on time. App stated that hotel pickups not included and only one pickup available per resort. However, after walking 2 km to get to our pickup we then drove back past our hotel and picked up other passengers just a few metres from our hotel. We then proceeded to pick up other passengers from multiple pickup points in other resorts!! Loved Venice itself. Unfortunately, the commentary was heavily weighted in favour of German translation and it was difficult to pick out the English. Commentary on the boat going to Venice was impossible to hear. Don't fall for the scare stories by the guide who tries to sell you add-ons for the day eg gondola trip, meal and lagoon tour. My advice is get your own gondola and buy your own lunch (plenty of places to takeaway that are not as expensive). Lagoon tour was interesting but again difficult to hear commentary.

When I saw the 'priority' queue to Palazzo Ducale I almost had a heart attack, but don't get fooled, it goes quick. I was in within 5 minutes. (It's not so much of a priority queue, more like a pre-booked ticket queue.) I'm not a fan of guided tours, so this was perfect for me! It's also good to know, once you enter Museo Correr, you have straight access to the Bibliotheca and the Archeology Museum too - these 3 are all together.

Sad for the locals, but wonderful for us to wander round without being hassled by crowds of other tourists. Were able to view all the rooms and paintings in our own time. Missed having the audio guide, though the info in each room helped a bit.

Very easy to find. The queue is split with the skip the line and the normal line. It was very good to pass the long queue and get direct admission at the time I had specified. The palace is a must when in Venice. Full of history, art.

Great experience. Very knowledgeable and engaging Guide. We were a small group of 6 so felt very personal. Seamless and quick entry to all sites. Would highly recommend.