Buying vouchers on line apparently doesn’t allow you to board the buses straight away. This should be clarified so we can allow time with the bus staff to “redeem” out vouchers for proper tickets. While trying to complete the voucher redemption process with your bus staff, the bus I was trying to board got full and I couldn’t start my tour as I had scheduled. It’s important for your company to remember that your service is but one part of my vacation experience... an important piece but a piece nonetheless. I’m in Melbourne for a specific # of days and there are specific things I wanted enjoy. A service that places delays in my plans or causes me to eliminate parts of my itinerary because of lost time won’t get a favourable rating from me.

For Both tours, Melbourne & ST Kilda Traffic not too busy. Weather changed in afternoon halfway through City circuit had to retire downstairs as front of top deck open/ half windshield and front corners of cover water cascades onto first 3 rows of seats when stopping. Excellent apart from dusty seats up top marking clothes ST Kilda Black route and delayed start to tour commentary which was out of sync with sights on City Red route. Feel sorry for foreign visitors. Bus fleets are different all over the world however MEL could update to better mitigate frequent inclement weather and represent city. Perth Bus configuration with 3/4 enclosed A/C Cabin upstairs are better suited to inclement elements and tourist comfort during tour & delays.

Great company to book through no problems great value for money and really good. Friendly communication, the sky deck was very high great way to see the city didn’t need a guide as each telescope was fixed on a building and it told you all the facts about it,

Loved it, it was a little cloudy but as I went in the lady at the counter showed me what the visibility was like at the top and gave me the option to come back later. I still saw loads and the glass edge experience is definitely worth doing!

We chose early evening to get a daylight and evening view. We had our GetYourGuide voucher but had to queue to exchange it for a ticket. The views were good but you do get reflections off glass when taking photos. Overall a good experience