We had great communication with this company nearly the whole time. We hired an airport pickup, however; when we missed our flight and emailed them to tell them we would be a few hours late we did not hear back. Our next flight was delayed by an hour, and we hadn't heard back from our driver, so we were sure we would need to hire a new driver, but once we landed there he was! Very pleased that even though plans had changed, we were still picked up