Guided tour

9/11 Memorial & World Trade Center: Tour with One World Observatory & 9/11 Museum Tickets

9/11 Memorial & World Trade Center: Tour with One World Observatory & 9/11 Museum Tickets

From $109 per person

Pause to reflect on the events of 11 September 2001 on an all-access tour of New York’s 9/11 sites. Visit the 9/11 Museum and head up to the 100th-floor observation deck of the One World Observatory.

About this activity

Free cancellation
Cancel up to 24 hours in advance to receive a full refund
Mobile ticketing
Use your phone or print your voucher
Duration options: 5 - 7 hours
Instant confirmation
Live tour guide
English, French
Private group available


  • 9/11 Museum, 9/11 Memorial guided tour
  • Access to 9/11 Memorial
  • Access to 9/11 Museum
  • Access to One World Observatory
  • Live tour guide
    • Take a guided walk around the 9/11 Memorial
    • Hear personal stories from New Yorkers connected to 9/11
    • Ascend to the observation deck of the One World Observatory
    • See artifacts and listen to witness accounts at the 9/11 Museum
    • Save time with pre-reserved tickets to the Museum and Observatory
    Full description
    Remember the terrible events of 11 September 2001 on a walking tour, and journey through the former World Trade Center in New York. Guided by New Yorkers with a personal connection to 9/11, the tour includes personal anecdotes and touching stories of tragedy and heroism. Meet at St. Paul's Chapel to see the church that miraculously survived the falling buildings and debris, despite being only a block away from the World Trade Center.  Hear heroic stories of the emergency responders at the Firefighter's 9/11 Memorial Wall, and see the Engine and Ladder Company 10/10, the fire station at Ground Zero. Enter the 9/11 Memorial, where you can pay your respects to those who lost their lives. Look at the names of the nearly 3,000 victims placed around the waterfall next to their friends, family members, and colleagues. Stay as long as you wish at this beautiful 8-acre oasis. Your guide will then provide you with timed-entry tickets to the 9/11 Museum and One World Observatory. Your guide will provide a short orientation of the museum to optimize your time inside. You are then free to explore the artifacts and recordings at your own pace.  Next, take a 5-minute stroll to the Observatory to marvel at its engineering and architecture. Start in the lobby of Freedom Tower with the "Voices" documentary dedicated to the men and women of the World Trade Towers and the new One World Trade Center. Then take the "Sky Pod" elevator to ascend 1,250 feet in 60 seconds. Access the main observation deck to enjoy immersive LED displays, interactive touch screen videos, and dining options. The main draw however is the breathtaking view of the New York City skyline.
    Not suitable for
    • Wheelchair users

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    Prepare for the activity

    Meeting point

    Please meet the tour concierge outside St. Paul's Chapel at 209 Broadway (between Fulton & Vesey Streets). They will be there 15 minutes before the tour starts and will be holding an orange flag.

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    Important information

    What to bring

    • Comfortable shoes
    • Weather-appropriate clothing

    Not allowed

    • Food and drinks
    • Luggage or large bags

    Know before you go

    • Tours operate rain or shine.
    • All visitors to the the One World Observatory and 9/11 Museum must pass through airport-style security, during high season the waiting time may be up to 20 minutes.
    • Your tickets for the One World Observatory and 9/11 Museum are issued for a specific date and time and cannot be used at any other time. You will receive them from your guide during the tour. The guide will not accompany you inside.
    Customer reviews

    Overall rating

    4.8 / 5

    based on 460 reviews

    Review summary

    • Guide
    • Value for money
    • Service
    • Organization
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    I would had given this 5 stars except for the fact that I thought the observatory was a total ripoff. It was the most expensive elevator ride I have ever taken. I was insulted by the fact that you were herded into an area and asked if you wanted to pay for an I pad to see what you were looking at. I was also not pleased with the man who “showed us the way “ to the meeting place, waited outside the deli and then tried ( successfully) to sell us the books. But that was my own fault . I was very happy our guide who gave an excellent tour.

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    March 15, 2020

    The experience and information was well worth the price. The stories our guide shared were very interesting and the museum was awesome. We stayed there over 3 hours. Unfortunately, it was very overcast when we went up to the top of the One World Observatory, so we couldn't see much. They will issue you a ticket for another day, but we couldn't take advantage of that.

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    February 26, 2020

    Our tour guide, Michael Cohen, was on time and ready to go for the 9:30 start at St. Paul’s Chapel on Broadway. He thoroughly explained what to do in the 9/11 Museum and in the One World Trade Center Observatory. Mike also was knowledgeable about each stop along the tour. The tour was both emotional and interesting. It is a part of history that will not be forgotten and we were fortunate to have a tour guide like Mike to provide in depth details about each stop including some stories that you wouldn’t find through Google.

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    February 19, 2020

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    Product ID: 58118

    VA ID: 392978