The pickup was early, at about 7am. This allowed us to get to the trail nice and early (one of the first) before everyone else, especially the big tour buses arrive. We had communication through WhatsApp before the trip where information we shared like the walk map with info, weather forecast, pickup info and just an opportunity to ask any questions. Our trip was almost cancelled due to the weather but we were cleared to go ahead. We were picked up on time and got to the trail early. The guide explained the route of the walk and gave 5 hours to leisurely complete the 25 falls and the Risco walks as well have a snack/drink at the café. If everyone finished early, we had an opportunity to get picked up earlier as we had the contract information. We got some checking in messages through the walk as well. There is also an option to get a 3€ minibus from café area back up to the meetup place for who doesn't want to walk. We did a slightly extended route back to Funchal to see the coastline.