The van ride was great. Our driver was very communicative via whats app prior to departure and they arrive promptly (10 min early even). The boat ride was another company that they coordinate with and your tickets are included in the price. The convenience of this booking is nice if you don't want to worry about navigating the public bus station. We did have to wait nearly 40 min for boat part but I had expected the journey to take 4-5 hours based on other reviews. I would say that is accurate. I also think we got lucky with the pick up - the originaly booking says 6am, but we were told 7am the night before as (we later discovered) we were the 2nd to last group to be picked up. There were only 3 groups in our van total. Groups can be located all over Rio, so there is a risk of you riding all over the city for an hour before actually getting going.

Very accommodating to pick up location and very helpful!

The transfer gets you to the island - it’s fine. However, the time listed is a fantasy: you need to plan for 5 hours plus. We spent two hours just driving around Rio. They don’t coordinate with the boats so we then had a wait of 1 hour at the port.