Loved it, the bike was new. Staff were really knowledgeable, helpful and friendly. Who knew there were so many Dubliners working in San Francisco. The map provided was really useful. I cycled over the Golden Gate Bridge to Sausilito, then to Tiburon and took the ferry back. It was approximately 16 miles, although didn't seem like that far. I just loved it. When I wasn't sure if I was on the right route, I just asked locals (dog walkers, petrol pump staff, hotels). Everyone was helpfulas I was polite and respectful. Enjoy!!

The bikes were in good condition. We only got the wrong look when we asked for some chain oil as most of the chains were pretty dry. We should just pick a different bike instead. The tour over the Golden Gate Bridge to Sausalito is recommended and you don't necessarily need e-bikes for it. We also mastered the inclines with normal bikes. My voucher said that the store closes at 8:00 p.m., but I got a call at 7:15 p.m. that it closes at 7:30 p.m. and that we should be back by then. Not a problem since we were already nearby, but the opening hours should be updated.

Lovely bike ride and friendly staff! Highly recommend!

We had some complications with our travel arrangements when we arrived in San Francisco and we were unable to go on the bike ride. We went down to the bike store and explained our situation and Bay City Bikes were very accommodating and had no issues with rebooking our reservation for the next day. Thank you!